Returns & complaints

Here you can quickly find the right option for a withdrawal, return or complaint.

Withdraw from a contract

To withdraw from a contract concluded online, please use our electronic withdrawal function. The cancellation policy explains the conditions, deadlines and return costs.

Declare withdrawalCancellation policy

Complaint or transport damage

If an item is damaged, incomplete or incorrectly delivered, please send us a message with your order number and a short description before returning it. For large or bulky items, we will coordinate collection with you.

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We value your privacy

We use cookies and similar technologies on our website and process personal data of visitors to our website (e.g. IP address), e.g. to personalise content, to integrate media from third-party providers or to analyse access to our website. Data processing only takes place when cookies are set. We share this data with third parties that we name in the settings. Data processing may be carried out with consent or on the basis of a legitimate interest. Consent can be given or refused. There is a right not to consent and to change or withdraw consent at a later date. Please note our Legal disclosure and additional information regarding the use of personal data in our Privacy policy.